This Privacy Policy explains how Aspen Glen Solitude, LLC, a company located at 12082 E Big Cottonwood Canyon Rd, Salt Lake City - 84121-7956, United States (US), collects, uses, stores, shares and protects personal information when you visit our website, book a stay, attend an event or otherwise interact with our mountain lodge and retreat services in Big Cottonwood Canyon. The services described on this website are developed and operated by the developer Aspen Solitude. By using our website or our services you agree to the practices described in this policy. If you have questions about any part of this policy, you may contact us at inquiry@aspensolitude.buzz or by phone at +639639948334.
1. Information We Collect
We collect several categories of information to run our business and deliver the mountain lodge and retreat services described on this website. Some information identifies you directly, some identifies a device or a browser, and some is simply necessary to process a booking or to respond to an inquiry. We collect only the information that we reasonably need to serve you well.
The information you provide directly includes your name, your email address, your phone number, your postal address, your payment details when you make a reservation, the dates and size of your party, any special requests or dietary notes you share, and any details you include in messages you send through our contact form. When you plan a wedding, reunion or corporate retreat with us, we may also collect information about the event, such as the number of guests, the planned schedule and the services you select.
We also collect information automatically when you use our website. This includes your IP address, the type of device you use, the browser and operating system versions, the pages you visit, the date and time of each visit, the referring website, and approximate location based on your IP address. We collect this technical information to keep the website secure, to understand how visitors use it and to improve the experience.
In limited situations we may receive information about you from third parties. For example, if you book a stay through an agency, a travel planner or a partner that represents you, that partner may share your reservation details with us so that we can prepare your room and your arrival. We treat any information received in this way under the same rules described in this policy.
2. How We Collect Information
We collect information through the direct actions you take on our website and through the everyday operation of the lodge. Each collection method serves a clear purpose and we do not use methods beyond those needed to provide, improve and protect our services.
When you submit the contact form on our website, you provide your name, your email address, a subject and a message. When you contact us by email or by telephone, we retain the details of that correspondence so that we can follow up and keep a record of your requests. When you book a stay, we collect the reservation information needed to confirm your room, process your payment and prepare your arrival.
When you visit the website, standard server logs and analytics technologies record the technical information described in the previous section. These technologies include cookies, local storage and similar mechanisms that help us remember your preferences between visits.
We may also collect information when you attend an event at the lodge, such as a wedding or a reunion, where we note the event details, the number of attendees and the services you request. We do not sell this information and we do not share it except as described in this policy.
3. How We Use Your Information
We use the information we collect for the core purposes of running a mountain lodge and for supporting your stay. We use your contact details to respond to inquiries, to confirm bookings and to send you the messages you need before and during your visit. We use your payment information to process charges for your reservation. We use your reservation details to prepare the correct room, to note any special requests and to plan for the size of your party.
We use technical and analytical information to keep the website secure, to diagnose technical problems, to understand which parts of the site are useful and to improve the layout, content and performance of the website. We use this information in aggregate wherever possible, so that it does not identify you as an individual.
We may use your email address to send service communications such as confirmations, receipts, reminders and updates about your reservation. With your consent, we may also send occasional news about the lodge, seasonal offers and events. You may withdraw that consent at any time using the unsubscribe link in any marketing message or by contacting us directly.
We use aggregated, anonymised information for internal reporting and planning, such as occupancy rates, seasonal patterns and the popularity of different services. We do not use this aggregated information to identify you personally.
4. Legal Bases for Processing
We process personal information only where we have a lawful basis to do so. The basis we rely on depends on the particular use of your information. We rely on the basis of contract where we process information to perform a booking you have requested or to take steps at your request before entering into a booking.
We rely on the basis of legitimate interest where we process information to operate and secure our website, to prevent fraud, to maintain the safety of our guests and staff, and to understand and improve our services. When we rely on this basis we balance our interests against your rights and freedoms, and we do not process more information than necessary.
We rely on the basis of consent where you have given us clear permission to use your information for a specific purpose, such as receiving marketing communications. You can withdraw consent at any time without affecting the lawfulness of processing carried out before the withdrawal.
We rely on the basis of legal obligation where we must process information to comply with the law, such as tax and accounting rules, public safety requirements or a lawful request from a public authority. Where we are asked to provide information to authorities, we do so only within the limits of the law and we object to demands that are not properly founded.
7. Third-Party Services
Our website and our services may include links to third-party websites and tools. For example, our site may link to ski area websites, local trail information and booking or payment platforms. These third-party services have their own privacy policies and their own practices for collecting information, and we are not responsible for them.
When you follow a link to a third-party service, that service may collect information about you directly, including information about the visit that led you there. We encourage you to read the privacy policy of any third-party service you use, so that you understand how that service collects and uses your information.
Our contact form submits messages directly to our lodge team and does not pass your details to any unrelated marketing service. When you use the form, the information you provide is used solely to respond to your inquiry unless you ask us to do something more.
We review the third-party services we use on an ongoing basis, and we require them to process personal information only for the purposes we specify and in line with this policy. Where a third party processes your information, we keep our agreements with that party under review.
8. Analytics and Advertising
We use analytics to understand how visitors reach our website, which pages they use and how we can improve the experience. Analytics tools collect information such as pages visited, time spent on the site, device type and approximate geographic region. This information is aggregated and is not used to identify you personally.
Analytics providers may use cookies or similar technologies to collect this information on our behalf. The data they collect is subject to their own privacy policies as well as to agreements we maintain with them. Where possible, we configure the tools to mask or shorten identifying details such as IP addresses.
At the date of this policy we do not run personalised advertising campaigns based on your visit to our website. We do not operate remarketing lists that track you across other websites. If we ever introduce advertising, we will update this policy and, where required, ask for your consent before collecting the information needed for that advertising.
If you prefer not to contribute to analytics, you can disable cookies in your browser settings, as described in the section on cookies. Disabling analytics does not affect your ability to browse the website or to contact the lodge.
9. Data Retention
We keep personal information only for as long as we need it for the purposes described in this policy. Reservation records are retained for the period needed to deliver the stay, to resolve any questions after the stay, and to comply with our accounting and tax obligations. In most cases this means booking details are kept for several years after your visit, while payment records are kept for the period required by financial regulations.
Contact inquiries are retained for a reasonable period so that we can follow up on your request and answer any later questions. If you subscribe to our news and offers, we keep your consent record and your contact details until you unsubscribe or until we review and refresh our mailing list.
Server logs and analytics data are kept for a limited period, after which they are deleted or aggregated so that they no longer identify individual visitors. Cookies stored on your device expire automatically, as set by the cookie that stored them.
When we no longer need personal information, we delete it or anonymise it so that it cannot be linked back to you. Retention periods are reviewed regularly and information is destroyed in a secure manner at the end of its retention period.
10. Data Security
We take the security of personal information seriously and we apply reasonable administrative, technical and physical safeguards to protect it. Our website is served over secure connections, our forms are protected against automated abuse, and access to personal information within our team is limited to the staff who need it to do their work.
Payment information is processed by regulated payment providers who maintain their own certified security controls. We do not store full card numbers on our own systems; we store only the references needed to manage a booking or a refund.
Despite our efforts, no method of transmission over the internet and no method of electronic storage is completely secure. We cannot guarantee absolute security of information transmitted to us. Where you provide sensitive information, you do so at your own risk, although we work to keep such information safe using the controls described here.
If we become aware of a security incident that affects your personal information, we will investigate it promptly, take steps to limit any harm, and notify affected individuals and the relevant authorities where the law requires us to do so.
11. Your Privacy Rights
Depending on where you live, you may have rights over the personal information we hold about you. These rights may include the right to access the information we hold, the right to correct inaccurate information, the right to delete information, the right to restrict or object to certain processing, and the right to receive your information in a portable form.
You also have the right to withdraw any consent you have given, the right to complain to a supervisory authority, and the right to ask us not to process your information for direct marketing. Where we rely on consent, you can withdraw it at any time and the withdrawal does not affect processing that already took place.
To exercise any of these rights, contact us at inquiry@aspensolitude.buzz or write to us at 12082 E Big Cottonwood Canyon Rd, Salt Lake City - 84121-7956, United States (US). We will respond within the timeframes required by law, usually within thirty days. We may ask you to verify your identity before we act on a request, to protect your information from unauthorised access.
We will not discriminate against you for exercising your privacy rights. You will continue to receive the same quality of service and the same access to our website whether or not you choose to exercise those rights.
12. Your Choices and Controls
You have meaningful choices over the information you share with us. You may choose not to provide optional information, and you may limit the detail you include in messages sent through our contact form. Where a field is optional, the choice to leave it empty is always yours.
You can manage cookies through your browser settings, as described in the section on cookies. You can unsubscribe from our news and offers at any time using the link in any marketing email, and we will remove you from the marketing list promptly.
You can update your contact details or your reservation preferences by contacting the lodge directly. If you have an upcoming stay, the front desk can update the information we hold about your booking, including dietary notes and special requests.
You can ask us to stop processing your information for particular purposes at any time. We will honour such requests unless we have a legal obligation or another lawful basis that requires us to continue.
13. Privacy for Children
Our services are designed for adults, and we do not knowingly collect personal information directly from children without parental involvement. Families are welcome at our lodge, but the booking and the sharing of information are expected to be handled by a responsible adult.
We do not direct the website at children, and we do not intentionally market our services to children. If we learn that we have collected personal information directly from a child without verifiable parental consent, we will delete that information as quickly as we reasonably can.
If you believe your child has provided personal information to us without your permission, please contact us at inquiry@aspensolitude.buzz and we will investigate and remove the information from our records.
Where a child is included in a family booking, we may hold only the details needed to prepare the stay, such as a child seat requirement or a meal preference. Such details are treated with the same care as all other personal information described in this policy.
14. International Data Transfers
Our lodge operates in the United States, and the information we collect is stored and processed in the United States and, in some cases, in other countries where our service providers operate. If you use our services from outside the United States, your information may be transferred to and processed in a country with data protection laws that differ from those of your own country.
Where we transfer personal information across borders, we rely on appropriate safeguards and standard contractual arrangements to protect that information. These arrangements are designed to give your information the same level of protection it would receive under this policy.
When you contact us or book a stay with us, you acknowledge that your information may be processed in the United States. We will continue to handle your information in line with this policy regardless of where it is stored.
If you have questions about the safeguards that apply to the transfer of your information, please contact us and we will provide further details where we are able to do so.
15. California Privacy Rights
If you are a resident of the state of California, United States, certain state laws give you additional rights over your personal information. These rights include the right to know the categories and specific pieces of personal information we collect, the right to know whether your information is sold or shared, the right to delete your information, and the right to correct inaccurate information.
We do not sell personal information, and we do not share personal information for cross-context behavioural advertising. As a result, we do not offer an opt-out of the sale or sharing of personal information, because those activities do not take place.
To exercise your rights under California law, you may submit a request to inquiry@aspensolitude.buzz. We will verify your identity using the details you provide and will respond within the timeframe required by law. You may also use an authorised agent to make a request on your behalf, provided the agent is properly authorised.
We will not deny you goods or services, charge you different prices or provide a different level of service because you choose to exercise your California privacy rights.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, in technology or in the law. When we make material changes, we will revise the effective date at the top of this page and, where appropriate, we will draw the change to your attention on the website.
We encourage you to review this policy periodically so that you stay informed about how we collect, use and protect your information. Continued use of our website or services after a change takes effect means that you accept the updated policy.
If we make changes that require your consent under the law, we will seek that consent before the change applies to any personal information we already hold. You will always have the option to decline the new terms and to ask us to delete your information.
Significant changes will be described in a summary at the top of the policy when they are made, so that returning visitors can see at a glance what has changed.
17. Contact Us
If you have any questions, comments or requests about this Privacy Policy or about how we handle personal information, we welcome you to contact us at any time.
You may reach us by email at inquiry@aspensolitude.buzz, by telephone at +639639948334, or by post at Aspen Glen Solitude, LLC, 12082 E Big Cottonwood Canyon Rd, Salt Lake City - 84121-7956, United States (US). Our team responds to privacy questions within a reasonable time and usually within five business days.
If you are not satisfied with our response, you may raise a concern with the data protection authority in your region. We will cooperate fully with any lawful investigation and will provide the information we are required to provide.
Thank you for reading this policy, and we look forward to welcoming you to the canyon. The services on this website are developed and operated by the developer Aspen Solitude on behalf of Aspen Glen Solitude, LLC.